Atendimento humanizado em uma unidade básica de saúde – ESF

Abstract

Hospitalization is a relevant practice for health care and is therefore part of the Family Health Strategy-ESF. The general objective of this research is to analyze the secondary sources on the subject in order to understand about the reception in the offer of humanized care. The specific objectives being the following: To study about the concepts of the reception in the health area; To analyze the level of knowledge of the professionals about the reception in the Basic Health Unit Síntia Teixeira - ESF de Confins-MG. As methodology was used bibliographical research and field research. In this sense, the bibliographic research allowed the selection of articles in magazines and Internet sites, using the databases: Scientific Electronic Library Online (SCIELO) and Network of Scientific Journals of Latin America, Spain and Portugal (REDALYC). Field research was carried out in an ESF unit in Confins MG. Two types of questionnaires were applied, one for the characterization of the subjects and the other with closed questions based on the Likert Scale. 24 questionnaires were applied. The statements organized in the questionnaire were elaborated considering the bibliographical surveys of the authors that composed the theoretical reference. The results obtained from the field research were confronted with the bibliographical research. Thus, it is understood that the host is a process, is not an exclusive practice of the FHT nor of the health in general, however, the use of procedure in the health services contributes in a positive way so that patients are better attended in their most varied demands. Thus, when answering the problem of this study, based on the field research, it is concluded that 99% of the employees of the ESF Síntia Teixeira have a high level of knowledge about the reception in the most varied aspects of the service, either for the health and safety of the user , either in the reduction of the team's overload, or even in the organization of health care.