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Use este identificador para citar o ir al link de este elemento: http://hdl.handle.net/1843/79910
Registro completo de metadatos
Campo DCValorIdioma
dc.creatorMilena Soriano Marcolinopt_BR
dc.creatorMagda César Raposopt_BR
dc.creatorZilma Silveira Nogueira Reispt_BR
dc.creatorMaria Cristina Paixãopt_BR
dc.creatorLeonardo Bonisson Ribeiropt_BR
dc.creatorGustavo Machado Rochapt_BR
dc.creatorClareci Silva Cardosopt_BR
dc.creatorAntonio Luiz Pinho Ribeiropt_BR
dc.creatorClara Sousa Dinizpt_BR
dc.creatorBruno Azevedo Chagaspt_BR
dc.creatorMayara Santos Mendespt_BR
dc.creatorRaquel Oliveira Pratespt_BR
dc.creatorAdriana Silvina Paganopt_BR
dc.creatorMaria Beatriz Moreira Alkmimpt_BR
dc.creatorClara Rodrigues Alves Oliveirapt_BR
dc.creatorIsabela Nascimento Borgespt_BR
dc.creatorThiago Castro Ferreirapt_BR
dc.date.accessioned2025-02-11T19:15:27Z-
dc.date.available2025-02-11T19:15:27Z-
dc.date.issued2022-12-22-
dc.citation.volume10pt_BR
dc.citation.issue12pt_BR
dc.citation.spage1pt_BR
dc.citation.epage12pt_BR
dc.identifier.doidoi: 10.2196/37591pt_BR
dc.identifier.issn2291-9694pt_BR
dc.identifier.urihttp://hdl.handle.net/1843/79910-
dc.description.resumoBackground: Although a great number of teleconsultation services have been developed during the COVID-19 pandemic, studies assessing usability and health care provider satisfaction are still incipient. Objective: This study aimed to describe the development, implementation, and expansion of a synchronous teleconsultation service targeting patients with symptoms of COVID-19 in Brazil, as well as to assess its usability and health care professionals’ satisfaction. Methods: This mixed methods study was developed in 5 phases: (1) the identification of components, technical and functional requirements, and system architecture; (2) system and user interface development and validation; (3) pilot-testing in the city of Divinópolis; (4) expansion in the cities of Divinópolis, Teófilo Otoni, and Belo Horizonte for Universidade Federal de Minas Gerais faculty and students; and (5) usability and satisfaction assessment, using Likert-scale and open-ended questions. Results: During pilot development, problems contacting users were solved by introducing standardized SMS text messages, which were sent to users to obtain their feedback and keep track of them. Until April 2022, the expanded system served 31,966 patients in 146,158 teleconsultations. Teleconsultations were initiated through chatbot in 27.7% (40,486/146,158) of cases. Teleconsultation efficiency per city was 93.7% (13,317/14,212) in Teófilo Otoni, 92.4% (11,747/12,713) in Divinópolis, and 98.8% (4981/5041) in Belo Horizonte (university campus), thus avoiding in-person assistance for a great majority of patients. In total, 50 (83%) out of 60 health care professionals assessed the system’s usability as satisfactory, despite a few system instability problems. Conclusions: The system provided updated information about COVID-19 and enabled remote care for thousands of patients, which evidenced the critical role of telemedicine in expanding emergency services capacity during the pandemic. The dynamic nature of the current pandemic required fast planning, implementation, development, and updates in the system. Usability and satisfaction assessment was key to identifying areas for improvement. The experience reported here is expected to inform telemedicine strategies to be implemented in a postpandemic scenario.pt_BR
dc.format.mimetypepdfpt_BR
dc.languageengpt_BR
dc.publisherUniversidade Federal de Minas Geraispt_BR
dc.publisher.countryBrasilpt_BR
dc.publisher.departmentICX - DEPARTAMENTO DE CIÊNCIA DA COMPUTAÇÃOpt_BR
dc.publisher.departmentMED - DEPARTAMENTO DE CLÍNICA MÉDICApt_BR
dc.publisher.departmentMED - DEPARTAMENTO DE GINECOLOGIA OBSTETRÍCIApt_BR
dc.publisher.initialsUFMGpt_BR
dc.relation.ispartofJMIR Medical Informaticspt_BR
dc.rightsAcesso Abertopt_BR
dc.subjectCOVID-19pt_BR
dc.subjectTelemonitoringpt_BR
dc.subjectRemote consultationpt_BR
dc.subjectTelemedicinept_BR
dc.subjectPrimary health carept_BR
dc.subjectDelivery of health carept_BR
dc.subjectTelehealthpt_BR
dc.subjectText messagept_BR
dc.subjectMobile healthpt_BR
dc.subjectPublic healthpt_BR
dc.subjectRemote carept_BR
dc.subjectDigital healthpt_BR
dc.subjectUsabilitypt_BR
dc.subject.otherCOVID-19 (Doença)pt_BR
dc.subject.otherSaúde Públicapt_BR
dc.subject.otherConsulta médicapt_BR
dc.subject.otherDistanciamento social (Saúde pública)pt_BR
dc.titleSynchronous teleconsultation and monitoring service targeting COVID-19: leveraging insights for post-pandemic healthcarept_BR
dc.typeArtigo de Periódicopt_BR
dc.url.externahttps://medinform.jmir.org/2022/12/e37591/pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0003-4278-3771pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0003-3082-9015pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0001-6374-9295pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0002-6276-9865pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0001-9035-0722pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0001-8255-1559pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0003-0689-1644pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0002-0364-3584pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0002-8571-3135pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0001-5170-3564pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0002-7128-4974pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0002-3150-3503pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0002-9684-9353pt_BR
dc.identifier.orcidhttps://orcid.org/0000-0003-0200-3646pt_BR
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