Gestão do conhecimento tácito e a transferência do conhecimento nas organizações:um estudo da literatura

Abstract

The organizations are continuously seeking to grow in their markets through innovation and higher competitiveness. The importance of knowledge is understood by these organizations as their great differential compared to the competition. Companies often define their values by giving their employees the highest value among the organization's assets. However, the way to deal with this recognized value has in practice shown deficiencies that put the sustainability of the business at risk. One of the factors of complexity that contribute to this difficulty stems from the fact that knowledge is internalized in the mind and body of each individual, to such an extent that it leads them to act without having to reflect on the subject of the action. This tacit knowledge is difficult to explain. The knowledge that can be explained, organized and cataloged, usually described in manuals, procedures and rules is not enough to ensure an excellent operation. Therefore, knowledge relevant to the business needs to be identified, maintained, preserved and transferred within the organization, i.e. it needs to be managed. However, it is found in research sources of academic articles that the number of works that deal with the topic of tacit knowledge management and its effective transfer among members of the organization has been shown to be very small when compared to other fields of research on knowledge management. The objective of this monograph is, through a review of selected literature, to present an orientation guide to support an organization on develop a Tacit Knowledge Management that suits to its specificities. The study carried out in this work resulted in a set of guidelines to support the development of Tacit Knowledge Management in an organization, aiming to mitigate risks of loss of competitiveness and business sustainability, caused by the loss of this valuable asset of organizational knowledge.