Entrando em ação, movendo a cena: práticas informacionais nos ambientes do aplicativo Telegram

Abstract

It is proposed to understand information practices in the virtual environments of the Telegram application, through the analysis of social representations, actions and roles of subjects and users in these spaces. It aims to perform a mapping of occurrences identifying types of actions practiced in the groups selected in the application. This qualitative research resorted to netnography, participant observation opting for the adapted conversation analysis technique. Semi-structured interviews were also performed using the content analysis technique to categorize and systematize the data. Four distinct groups were selected and a message range was selected by limiting the corpus by saturation. We identified 21 types of actions grouped into 10 roles. The predominance of types of actions corresponding to a distinctive ethos in each group was noted. And patterns of distinct relationships of these performances with their spaces. A dichotomy "presence x action" emerged. There is a greater frequency of chance encounters with information from the individual point of view regarding the occurrence of search for information, which justifies speaking in "interest for information". It was found that affinity emerges as an informational engagement, interaction in spaces stimulates the search for information, provides an "expansion" of knowledge consciousness, in a process that feeds back. It can be noticed the existence of playful or common profiles of participation. It was possible to perceive that the actions reflect a power of influence in the cohesion of the community. They contribute to give meaning to the gathering, which takes place in relation to life outside the online environment. The reports also brought "impressions" as a practical details of the interactions in the spaces, and from them emerged six informational dimension emanating from the virtual interaction environments: the size of the shape, the size of the attitude, the size of the content, the size of the ideal, the dimension of the intention, the dimension of the tradition of informational practices of the subjects. Finally, favoring informational practices with the "other unknown" is the greatest virtue of the Telegram application. It is suggested that new studies be carried out focusing on the perspective of the subjects to understand their interests in the use of the great diversity of groups, better understanding the relationship with the participation profile, creating an experimental sphere within the application environment that allows analyzing how the analyzed subjects conform a neutral space from its beginning.