Internet e controle social na gestão pública: a caminho da gestão cidadã

Abstract

This work was developed by observing the increasing digital interaction between politicians and voters in the last elections, the internet boosted campaigns and was a field of discussion of government programs presented, between supporters of the candidates and supporters of political opponents, gave candidates more visibility and dissemination of content on social networks. Thus, the central question of this work emerged, could the Internet be used as a social control tool? The objective is to analyze the possibility of inserting the Internet and its digital media as a tool for social control of the acts of public management. In order to answer the question of the work it was necessary to identify the delimiters and obstacles to citizen management and to highlight the benefits that management can achieve. The methodology used was the bibliographical and legislative research and scientific production of the area of social control and analysis of quantitative data resulting from an online questionnaire about citizen engagement, interest and participation in actions to control public spending and deliberation on public policies. The data obtained made it possible to illustrate the main obstacles that social control finds among citizens, the credibility of participation and engagement.