Projeto de intervenção para melhoria do acesso ao serviço de saúde suplementar em uma unidade de atenção primária de Belo Horizonte

Abstract

Supplementary Health, regulated by the National Health Agency, which provides health operators with a certification program in Good Health Practice, validates the need and importance that Primary Care has for people's quality of life. Guaranteeing timely access to the service is one of the main premises in the network, but in this respect there is a need to reformulate the agenda of Usisaúde Primary Health Care units, named Usifamília, so that beneficiaries have their rights guaranteed. To this end, the advanced access methodology will be implemented, characterized by the motto “Do today's work, today!”. This process will help users choose the best day to be served, without the risk of not receiving the necessary care. The proposed model can improve the bond between patients and health professionals of their team, ensure continuity and resoluteness of care, positively and directly impacting customer satisfaction, as well as the institution.