Implantação de tecnologia de Business Intelligence na Diretoria Regional de Saúde Norte de Belo Horizonte: um estudo de caso.

Abstract

OLIVEIRA, Moisés Gonçalves de. Implementation of Business Intelligence technology in the Regional Health Directorate North of Belo Horizonte: a case study. 2020. 121 f. Dissertação (Mestrado) – Curso de Gestão de Serviços de Saúde da Escola de Enfermagem, Universidade Federal de Minas Gerais, Belo Horizonte, 2020.

This research consists of a descriptive case study on the implementation of Information and Communication Technology (ICT) resources in management processes at the Regional Directorate of Health North in Belo Horizonte (Diretoria Regional de Saúde Norte [DRESN]). This board is responsible for the management, access and quality of the policies, programs, strategies and actions of the Unified Health System (Sistema Único de Saúde [SUS]) in the territory of the Northern Region of the city and is linked to the Municipal Health Secretariat (Secretaria Municipal de Saúde [SMSA]) of Belo Horizonte. It was assumed that the use of the concept and tools of Business Intelligence (BI) can contribute to quality and innovation in management, strengthening planning and communication processes from the perspective of knowledge management. The general objective of this work is to describe the process of implementing BI technology in management processes identified in DRESN. Regarding the research methodology, four initiatives were identified as a sample within the universe of all the management processes of the board of directors which had an investment in BI technology over the past few years. This investment resulted in BI tools: the Monitoring Dashboard of Episodes of Violence in Health Units, the Vehicle Route Monitoring Dashboard, the Monitoring Report of the Laboratory Examination Collection Indicators and the Monitoring Report of the Zoonoses Control Service Indicators and Information. For the creation of dashboards and reports, applications available for free based on cloud computing were used. Data collection was done using secondary data. All documents were collected in electronic or physical media such as legislation, flowcharts, instructions and technical opinions regarding the implementation of the Business Intelligence tool, available from the respective managements and accessible to any interested manager, professional or user. All collected material was stored in a database. The analysis of all material was done using the content analysis technique. As a product of this work, a roadmap was developed with recommendations to systematize the project for implementing Business Intelligence technology in SUS management processes. It is believed that this study has the potential to encourage the use of this technology in SUS management and to foster a culture of situation analysis and decision making based on information and collegiate management processes. The results of this study point out that the “Intelligence” behind business intelligence technology is in people.