Aplicação do controle de processos em construtoras de pequeno porte como suporte à implementação de conceitos da qualidade total

Abstract

This work addresses the main concepts of Total Quality Control (TQC) and will present its practical application through the implementation of process control routines in the area of civil construction through the theme: Use of ERP system (Enterprise Resource Planning) for application of Process Control in small construction companies as a basis for the implementation of Total Quality Control (TQC). The purpose of the work is to present in a didactic way, however from a totally practical point of view, which are the main management processes and their integration to the ERP system for the implementation of the Quality Management System, from the organization's diagnosis, through the process mapping, addressing the importance of Process Control, emphasizing the need to apply analysis and process improvement, all aimed at a small construction company, aiming at identifying the main advantages and benefits of its application, from a visualization practice of their employment and effectiveness. This purpose will be achieved through the bibliographic review and exploratory case study conducted in a small construction company. The same demonstrated that the lack of well-defined requirements in the procedures ends up creating difficulties in the control and standardization of processes, which combined with the low effectiveness of training and high turnover of employees and service providers in the company, result in a less compliant product and low customer satisfaction and that the ERP system if well applied, generate competitive differentials and strategic benefits for the company.