Metodologia de modelagem de processos BPM Acadêmico: formalização a partir dos procedimentos aplicados no projeto ECI/UFMG

Abstract

The public higher education institutions (IES) have the will to improve their administrative performance and overcome the adversities faced in their management. However, these institutions endure difficulties to apply methods capable of getting around those challenges, mainly for the barriers imposed by a group of norms that rule the same institutions. The modeling processes can be used to help these institutions, for it consists in identifying, analyzing, and presenting improvements for the completed projects – like what was done to the BPM Academic extension project. This modeling project of processes was executed in the School of Information Science located in Minas Gerais Federal University, a public IES. It has achieved positive results concerning the improvement of its administrative performance. Nonetheless, the documentation of the applied procedures was not registered on an official basis. For that reason, the purpose of this research is to accomplish the official registration of the methodology, defining it by the BPM Academic methodology. In order to fulfil the required formalization, this research seeks to identify the activities developed by the BPM Academic methodology with the appliance of the PMBOK, presenting its requirements and recommendations. Throughout the research, some studies were consulted, the ones capable of providing the theoretical background about modeling processes, processes and informational flow, project management and the 5W2H method. The methodological procedures were based on the documentary research with its principles established on the reverse engineering in seven steps: 1) documentary analysis produced by the BPM Academic project; 2) identification of the activities developed by the BPM Academic project; 3) appliance of the 5W2H method is its identified activities; 4) identification of the activities concerning the group of processes from the management of the PMBOK project; 5) correlation between the identified activities from the BPM Academic project with the activities described on the projects’ management; 6) the identification of the requirements and recommendations for the execution of the activities and 7) formalizations of the BPM Academic methodology, being this last item the main goal achieved. It is evident as a result the very formalization of the BPM Academic methodology, that can be applied in other institutions modeling processes, contributing to the hard task managers have to improve their processes. It is to be concluded that this research brings forward the debate regarding the concepts not yet effectively delimited in the academic writings by the Information Science, especially in relation to the argument between the modeling processes on business and the informational flow.