Governo 4.0: análise e proposições sobre a adoção tecnológica de blockchain por governos

Abstract

This dissertation addresses the technological adoption of blockchain within the public sector. The main objective is to identify how the State of Minas Gerais can overcome the current challenges pointed out by managers in the implementation of blockchain as a technology to improve the management of the coal chain, in order to improve organizational performance based on the experience of the Dutch government with the Dutch Blockchain Coalition (DBC). The theoretical framework addresses public sector innovation, organizational change, technological adoption and blockchain. A case study, documentary research on official government websites and semi-structured assessments with public managers from Minas Gerais and a DBC representative were carried out. From the characteristics of state employees, the main challenges for the implementation of blockchain were identified and, based on this, an interview script with the Dutch government was prepared to identify how they overcome the challenges experienced by Minas Gerais. The technology adoption model by Holotiuk and Moormann (2018) was used, which segments the adoption process into the following dimensions: technology, organization, people and project management. Questions and answers were grouped according to the correlated dimension. As a result, it is observed that the most relevant knowledge for Minas Gerais belongs to the Technology and People dimensions. In technology, there is an indication of the creation of data portfolios to facilitate the choice of platforms and use of development and testing cycles. The people dimension points to the importance of the State approaching universities in search of support in the development of technological solutions. At the end of the work, it is concluded that a blockchain technology is a technology that adheres to the problems experienced by the management of the coal chain and that, if adopted, it can increase the performance of public management. Furthermore, it is understood that the Dutch experience of adopting the blockchain can be significant for the state of Minas Gerais. The theoretical contributions advance knowledge about technology adoption, S curve and blockchain adoption. The knowledge developed throughout this work was consolidated in a blockchain adoption canvas.