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http://hdl.handle.net/1843/41681| Type: | Artigo de Periódico |
| Title: | Physical hazards in dairy products: incidence in a consumer complaint website in Brazil |
| Authors: | Ricardo dos Santos Aguiar Erick Almeida Esmerino Ramon Silva Rocha Tatiana Colombo Pimentel Verônica Ortiz Alvarenga Mônica Queiroz de Freitas Márcia Cristina da Silva Anderson de Souza Sant'Ana Adriana Cristina de Oliveira Silva Adriano Gomes da Cruz |
| Abstract: | The incidence of physical hazards in dairy products (2012–2016) was investigated through a complaint website (Reclame Aqui) used by Brazilian consumers to report complaints. Among the complaints, 2% referred to the presence of physical hazards in the products. With regard to milk and dairy products, 515 complaints were reported, with the greatest percentage for yogurt/milk drink (37%) followed by UHT milk (14.6%) and milk powder (10.7%). The least cited products were Prato Cheese, Brie-type cheese, and Cottage cheese (0.3–0.4%). The most reported hazards were the presence of foreign objects (42.4%), followed by insects (23.3%), hair (15.2%), plastics (11.1%), metal (6.2%) and fabric (1.8%). The results showed failures in both Brazilian dairy foods processing and the public-sector inspection, and demonstrated that the Internet has proven to be an effective tool for spreading consumer dissatisfaction. |
| Subject: | Laticínios Defesa do consumidor Perigos físicos Segurança alimentar |
| language: | eng |
| metadata.dc.publisher.country: | Brasil |
| Publisher: | Universidade Federal de Minas Gerais |
| Publisher Initials: | UFMG |
| metadata.dc.publisher.department: | FAR - DEPARTAMENTO DE ALIMENTOS |
| Rights: | Acesso Restrito |
| metadata.dc.identifier.doi: | 10.1016/j.foodcont.2017.11.020 |
| URI: | http://hdl.handle.net/1843/41681 |
| Issue Date: | Apr-2018 |
| metadata.dc.url.externa: | https://www.sciencedirect.com/science/article/pii/S0956713517305534#! |
| metadata.dc.relation.ispartof: | Food Control |
| Appears in Collections: | Artigo de Periódico |
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