A gestão da cultura informacional: uma alternativa para a replicação do trabalho?

Abstract

The present study was motivated by the author's experience in an education sector organization located in the city of Belo Horizonte, from the perception of the difficulty in dealing with information and sharing the informational culture among the members of the organization. With regard to the relevance of information as a strategic analysis tool and subsidy for the decision-making process of organizations, this work is justified by seeking to understand information as the result of a continuous and sustainable process for organizational development and knowledge creation. The objective of this research is to investigate an organization in the area of education, pointing out alternatives to the use of informational culture management as a resource for the reduction of work replication and the increase of assertiveness. The research aims to investigate the information culture in the organization through participant observation, seeking to understand the dynamics of social and work relations through the valorization of information and knowledge, evidencing situations of work replication. The company studied innovated in technology, products, and services but its internal processes related to information practices remained incipient. Despite the need for information to be accessible and available for use and sharing, this is not always the case in the company. The lack of clarity in work requests and the absence of guidelines and design for the processes were responsible for work replication occurrences. The absence of an executive information system for the presentation of data in its entirety, in a structured and consolidated manner, was detected.