O uso dos sistemas de informação e o compartilhamento de conhecimento para a tomada de decisão em saúde

Abstract

We currently live a time of unprecedented technological development, which makes the current society recognized as the knowledge and technology. Between the years of 2010 and 2011, Brazil witnessed a growth of 52% in medical errors, which represents, in addition to lost lives, lawsuits involving million-dollar damages. In order for the services offered in health to meet the needs of the population, it is crucial that it is based on precise information on the socioeconomic, demographic and epidemiological profile of the population. The present work proposes to know how these systems have acted in health organisations and what their impacts on health services management, in particular which contributions to the information system in healthcare decision-making. Bibliographical research was conducted in the databases of Scielo and Lilacs being found 65 works that approached the subject, however, 20 related to technical aspects for the development of information system, escaping the goals of this work. Of the remaining 45, eighteen were selected to be read in full. The study highlighted the collaborative nature of the decisions and the importance of the cognitive aspects of managers to deal with the delicate topics in the health sector. It is concluded that Hospitalar Information System is a potential tool, as adjustments are made, so that the data can be used regularly and continuously, thereby enabling better evaluation and control of the information provided in order to assist the decision-making. To deepen the knowledge of these aspects it is necessary for new studies to be done, to understand this topic at the depth it deserves.