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http://hdl.handle.net/1843/45476| Type: | Artigo de Periódico |
| Title: | Patients' perceptions of endodontic treatment as part of public health services: A qualitative study |
| Authors: | José Leonardo Barbosa Melgaço da Costa Renata de Castro Martins Efigênia Ferreira e Ferreira Antônio Paulino Ribeiro Sobrinho |
| Abstract: | Evaluations by patients constitute an important part of the process of improving health services. This study examined patients' perceptions of secondary dental care in three cities in Minas Gerais, Brazil based on the endodontic treatment received. Data were collected using semi-structured interviews (addressing access, treatment and results) and a field diary (direct observations and report of professionals). The interviews were audiotaped, fully transcribed, and analyzed using content analysis. Two principal themes were identified: access to service and quality of service. The difficulties in accessing service were associated with the insufficient number of professionals to meet the high demand for endodontic treatment, problems in referring from primary to secondary care and geographic barriers. Service quality was related to the presence/absence of pain and anxiety that patients experienced, the time and number of sessions required to complete treatment, how patients were treated by dentists, and whether those patients would recommend the service to other patients. Access to endodontic treatment was a problem emphasized by users, and satisfaction with the quality of the service was more related to how patients were treated than to the technical competence of the dentist |
| Subject: | Answering services Perception Health care quality,access and evaluation Secondary care Patient satisfaction |
| language: | eng |
| metadata.dc.publisher.country: | Brasil |
| Publisher: | Universidade Federal de Minas Gerais |
| Publisher Initials: | UFMG |
| metadata.dc.publisher.department: | FAO - DEPARTAMENTO DE ODONTOLOGIA RESTAURADORA FAO - DEPARTAMENTO DE ODONTOLOGIA SOCIAL E PREVENTIVA FAO - FACULDADE DE ODONTOLOGIA |
| Rights: | Acesso Aberto |
| metadata.dc.identifier.doi: | 10.3390/ijerph13050450 |
| URI: | http://hdl.handle.net/1843/45476 |
| Issue Date: | 27-Apr-2016 |
| metadata.dc.url.externa: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4881075/ |
| metadata.dc.relation.ispartof: | International Journal of Environmental Research and Public Health |
| Appears in Collections: | Artigo de Periódico |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Patients' perceptions of endodontic treatment as part of public health services- a qualitative study.pdf | 269.46 kB | Adobe PDF | View/Open |
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