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http://hdl.handle.net/1843/47783| Tipo: | Artigo de Periódico |
| Título: | Meeting halfway: assessing the differences between the perceptions of ERP implementers and end-users |
| Autor(es): | Pamella Drummond Fernando Araujo Renata Borges |
| Resumen: | Purpose – The purpose of this paper is to investigate the large case of enterprise resource planning (ERP) system implementation in Latin America, performed between 2011 and 2015 in a Brazilian, multinational, publicly traded company. Using the organizational change literature as background, this research analyzes the barriers and factors of success by comparing the perspectives of ERP implementers and end-users, identifying success factors and barriers of this project. A conceptual framework is developed. Design/methodology/approach – The case study method was used to conduct an in-depth analysis of the interviews that captured the complexity of this process. The change management project team had exactly 11 implementers, of whom ten were interviewed, and 45 end-users, of whom 20 were interviewed. Findings – The results suggest that end-users and implementers have opposite perceptions regarding the role of previous experience, organizational processes, capacity for change, leadership behavior, and the interaction of business units. In general, implementers presented a more critical perception of the change processes. Conversely, implementers and end-users agreed that business needs and cultural values facilitated the ERP implementation, whereas organizational structure and geographic dispersion constrain it. Research limitations/implications – This research could have analyzed the results by region or by production line. Originality/value – The major contribution of this research is to offer a conceptual framework to analyze different views about the same project. This study deepens the understanding of ERP implementations by adding studies from other countries and different cultures. For practitioners, this case study aims to offer the experiences and perceptions that implementers and end-users had about the largest ERP implementation system in Latin America. |
| Asunto: | Administração de empresas |
| Idioma: | eng |
| País: | Brasil |
| Editor: | Universidade Federal de Minas Gerais |
| Sigla da Institución: | UFMG |
| Departamento: | FCE - DEPARTAMENTO DE CIÊNCIAS ADMINISTRATIVAS |
| Tipo de acceso: | Acesso Aberto |
| Identificador DOI: | 10.1108/bpmj-05-2016-0107 |
| URI: | http://hdl.handle.net/1843/47783 |
| Fecha del documento: | 2017 |
| metadata.dc.url.externa: | https://www.emerald.com/insight/content/doi/10.1108/BPMJ-05-2016-0107/full/html |
| metadata.dc.relation.ispartof: | Business Process Management Journal |
| Aparece en las colecciones: | Artigo de Periódico |
archivos asociados a este elemento:
| archivo | Descripción | Tamaño | Formato | |
|---|---|---|---|---|
| Meeting halfway.pdf | 320.77 kB | Adobe PDF | Visualizar/Abrir |
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