Proposta de intervenção para capacitação da equipe visando a melhoria do acolhimento ao usuário da Estratégia de Saúde da Família residencial 2000 1, no enfrentamento à pandemia covid-19 no munícipio de Uberaba/MG

Abstract

The COVID 19 Pandemic brought changes and insecurity to the entire world, and it made us reflect about the work’s processes in the health services, in all levels. The user embracement in the Family’s Health Unit (abbreviated USF in Portuguese) was the process chosen for the development of this project. The new protocols implemented to conduct the welcoming process brought doubts and it demonstrated that training is needed to Family Health Strategy Residencial 2000 I (abbreviated ESF in Portuguese), and justifies this approach at this moment. So, the objectives were: To elaborate an intervention proposal to empower health professionals; To empower health professionals for better serving the clients; To propose the organization of the user embracement in service; To reflect together with ESF Residencial 2000 I’s health professionals about their qualified listening process development. This intervention proposal is about empowering the team to make the user embracement better, as we deal with the Pandemic in the Health Unit Edson Luiz Fernandes, in Uberaba, Minas Gerais. The theme was chosen based on a data survey to elaborate the situacional strategy diagnosis in which were identified improper performance of the user embracement process given the barriers and changes caused by the COVID 19 Pandemic, being it the major problem. The Strategy Planning was used for this purpose based on quick estimates. Database was consulted in the period of May,2020 to September,2020, being them: Scielo, LILACS, Virtual Health Library of Brazil, Virtual Health Library of Nescon.For this, were also used the descriptors: User Embracement, Primary Health Care, Family Health Strategy, Health Education, Education continuing. Finally, it’s expected that the development of this proposal will contribute to the improvement of the USF Edson Luiz Fernandes’ health professionals, increasing the client satisfaction level with the welcoming offered in the unit.