Humanização na atenção primária à saúde

Abstract

Introduction: Humanization is an important tool for socialization, integration and communication in health services. From a historical context, it was seen that humanization would be essential in primary health care due to the recurrence of mechanicity in the care of users. This lack of professional attachment, respect and appreciation of the human being is paradoxical to the continuity of care and proximity of the patient, proposed in the strategy of organizing primary health care. Objective: From the historical context, analyze and discuss the incorporation of humanization in primary health care, punctuating the main changes, and elucidate, in terms of the benefits generated, the quality of management in the process of user acceptance. Method: The present study consists of a bibliographical review of articles pertinent to the area of humanization and primary care, focusing on the resolutions and strategies of how both works together for the safety and quality of the patient. Scientific papers published from the BVS and Scielo databases were used. Results: The humanization in primary care replaced the hegemonic medical model, requiring that all service providers, be they care, technical, support, security, management, a partnership in the unique treatment of the patient. Conclusion: The strategic articulation of all the sectors that comprise a unit providing health service rests, essentially, to the manager. Therefore, it is his responsibility to disseminate and assign to his policies the perception about the reception, with the humanized care, from a participative management.