Equivocidades e incertezas de requisitos de informação na gestão de biblioteca universitária

Abstract

The text addresses uncertainty and equivocality in library management that impact information processing and service delivery. For this, the definitions of uncertainty and equivocality and Daft and Lengel's (1986) recommendations for reducing uncertainty and resolving equivocality are presented and discussed. It is concluded that the information role of each structural mechanism can vary in all organizations (DAFT; LENGEL, 1986). They may not be readily substituted for one another, as the underlying purpose of each form of information processing is different. Information management systems provide objective data, while task forces and group meetings are a rich medium that can serve the purpose of reducing equivocality and reaching agreement. For the authors, systems do not reduce equivocality because ambiguous issues are not easily measured and communicated through impersonal systems. Likewise, task force meetings are not efficient mechanisms for releasing large amounts of quantitative data.