Please use this identifier to cite or link to this item:
http://hdl.handle.net/1843/54564| Type: | Artigo de Periódico |
| Title: | Chatbot as a telehealth intervention strategy in the COVID-19 pandemic: lessons learned from an action research approach |
| Authors: | Bruno Azevedo Chagas Antonio L. Ribeiro Kícila Ferreguetti Thiago C. Ferreira Milena S. Marcolino Leonardo B. Ribeiro Adriana Silvina Pagano Zilma S. N. Reis Raquel O. Prates Wagner Meira Jr. |
| Abstract: | The COVID-19 pandemic and the need for social distancing have created a demand for new and innovative solutions in healthcare systems worldwide. One of the strategies that have been implemented are chatbots, which can be helpful in providing reliable health information and preventing people from seeking assistance in healthcare centers and being unnecessarily exposed to the virus. In this context, although a high number of chatbots have been implemented worldwide, little has been discussed about the process and challenges in developing and implementing this technology. This paper reports on an action research, which designed a novel chatbot as a prompt response to the COVID-19 pandemic. The chatbot is intended to be a first layer of interaction with the public, performing triage of patients and providing information about COVID-19 on a large scale and without human contact. Our contribution is twofold: (i) we reflected on the development process and discussed lessons learned and recommendations to support a multidisciplinary development and evolution process of the chatbot; and (ii) we identified some interactive and technological features that can be used as a reference framework for this kind of technology. These contributions can be useful to other researchers and multidisciplinary teams facing similar challenges. |
| Subject: | Ciência da Computação Saúde Coletiva |
| language: | eng |
| metadata.dc.publisher.country: | Brasil |
| Publisher: | Universidade Federal de Minas Gerais |
| Publisher Initials: | UFMG |
| metadata.dc.publisher.department: | FALE - FACULDADE DE LETRAS ICX - DEPARTAMENTO DE ESTATÍSTICA MED - DEPARTAMENTO DE CLÍNICA MÉDICA MED - DEPARTAMENTO DE GINECOLOGIA OBSTETRÍCIA |
| Rights: | Acesso Aberto |
| metadata.dc.identifier.doi: | https://doi.org/10.19153/cleiej.24.3.6 |
| URI: | http://hdl.handle.net/1843/54564 |
| Issue Date: | 13-Dec-2021 |
| metadata.dc.relation.ispartof: | CLEI Electronic Journal |
| Appears in Collections: | Artigo de Periódico |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Chatbot as a Telehealth Intervention Strategy in the COVID-19 Pandemic Lessons Learned from an Action Research Approach.pdf | 469.41 kB | Adobe PDF | View/Open |
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