Otimização do fluxo de processos no setor de pagamento da Superintendência Regional de Ensino de Ubá/MG: um estudo de caso sobre as convocações e contratações temporárias

Abstract

Effective management of business processes is imperative within an environment focused on delivering optimal products and services to consumers, aiming to create value. In this context, this research aims to enhance processes within the Payment Sector of the Regional Education Superintendency of Ubá. by mapping the input and output flows of the Payment Sector’s internal and external processes. Furthermore, it involves establishing work standards and quantifiable performance indicators, particularly concerning the temporary hiring of professionals. The methodology adopted includes the application of the PDCA Business Process Management Cycle for continuous improvement. Initially, processes were mapped through direct observation and access to internal documentation. Subsequently, an analysis of opportunities for improvement was conducted, focusing on obtaining a comprehensive understanding of the problem and its root causes, facilitated by the Ishikawa diagram. Lastly, process modeling using Business Process Modeling Notation (BPMN) notation proposed a restructuring of the sector. Consequently, indicators were introduced as control mechanisms to monitor the proposed enhancements in the studied workflow. The outcomes encompass a propensity to reduce errors and rework, positively impacting the efficiency of the Payment Sector. This study contributes to the ongoing development of the sector and other organizational areas, thereby enhancing the overall performance of the Regional Education Superintendency.