Fatores que podem contribuir para desmotivação no setor de Pagamento da Superintendência Regional de Ensino de Pará de Minas

Abstract

In general, it is observed in the field of work the search for strategic planning where companies seek to improve motivational and development methods. Employee satisfaction or dissatisfaction is directly related to what the company offers its employees. The main objective of the following work is to identify the main situations that trigger demotivation in the work of the payment sector integrated into the personnel directorate of the SRE of Pará de Minas. The research problem to be researched in this work is: “What factors affect the motivation of employees in a Regional Education Superintendency of the State Department of Education - MG?”. The place of development of the work, was chosen due to its great relevance within the institution, having the responsibility of keeping the entire functional life of the server under its jurisdiction up to date. An exploratory research was carried out, with a qualitative approach that allowed the elaboration of a case study. It is observed that it is of paramount importance to understand the motivational means and behavior of people in their organizational environment, so the work was subdivided into: organizational behavior, placing it as a set of behaviors and attitudes conducted by the people who participate in a company; concept of motivation, described as a person's interest in action, which is then understood as a constant impulse of variable intensity oriented towards achieving a given objective, with the main challenge being to release potential energies for self-realization and development of the person, his individualization and the integrity of the being; and the motivational theories that arise with the aim of discussing motivation, being necessary in the construction and consolidation of the concept. Maslow's theory highlights that human behavior is at the mercy of several factors, based on human needs. The Two Factor Theory aimed to argue that the understanding people's behavior at work. The theory of expectancy theory for motivation, establishes as the most recognized formulations for human motivation. When considering the satisfaction of the server, it is noticed that several measures and programs are developed, allowing action such as public recognition, process improvements and suggestions. When analyzing the payment sector, it was suggested as an intervention proposal the creation of a spreadsheet that would feed the necessary data into the PRODEMGE system, which would reduce work overload and consequently allow better conditions for employees.