Teletrabalho no setor de supervisão de taxação de pagamento em Superintendência de Gestão Regional de Ensino da Rede Estadual de Minas Gerais

Abstract

Teleworking is a type of work carried out remotely, outside the premises of public or private institutions. After the advent of the COVID-19 pandemic, teleworking presented itself as an alternative for reorganizing institutional work policy by offering flexible working hours, combined with reduced operational costs, enabling workers to adapt work to their routines. From this perspective, the research aims to understand and critically analyze the dynamics resulting from the adoption of teleworking perceived in the payment taxation sector at the Regional Education Superintendence of the State Network of Minas Gerais. The methodological procedure adopted for this work is qualitative research, which consisted of carrying out a bibliographical review of the literature following a descriptive research modality and understanding from on-site observation, bearing in mind that service to schools, in the person of their managers it is the organization's priority, and if working remotely, it directly affected both the quality of services provided and the quality of life of employees. The research carried out contributes to the field of public administration and to the daily life of the researched body, taking into account the current nature of the topic and the challenges imposed during the pandemic period and subsequent consequences in a hybrid modality. It is also important to understand how teleworking influenced the maximization of results while reducing costs, in the statutory work regime. The results found reflect the importance of teleworking in the Regional Education Superintendency of the Minas Gerais State Network, not only during the pandemic, but also in a post-pandemic context, where flexibility and efficiency in remote work can continue to play a significant role in public administration n intention to contribute to the field of public administration, offering insights and relevant information on the adoption of teleworking as an alternative for organizing institutional work.