Processo vencimentos deixados: descrição, análise, conclusão na visão de um Setor de Pagamento

Abstract

The payment made to the beneficiaries of the deceased former employee, relating to salaries not received until the date of death, plus the full or proportional adjustment of the thirteenth and also adjustments for benefits and/or discounts is called the Left Earnings Process. However, it is necessary to inform that this process is voluminous, in terms of the number of units to be paid. Thus, this work aimed to identify the amount of outstanding salary processes that are pending in the Payment Sector of the Regional Superintendency of Metropolitan Education A, which is located in the city of Belo Horizonte/MG. The research focused on an elaboration model that took place through internal research with servers/tax collectors in a quantitative way; The data collected corroborates the reality that the sector has been facing with the accumulation of this activity. Therefore, this work justifies the investigation of possible solutions regarding the procedures involving the Left Wages Process, which influences the civil servants/tax collectors who carry them out, the Conference sector and the family members/heirs who are the applicants for this right. The Payment Sector of the Metropolitan Regional Education Superintendence A currently has 20 employees/tax collectors, of which only 16 perform this activity; There are also 116 Salary Processes left pending, which to be completed require the involvement of human action, mainly, and two computerized systems for consulting information and another for processing processes. It was concluded that processes in public administration have become complex, as the constant corrections of internal service guidelines and the delay in checking remaining salary processes have influenced the completion time; which should be agile, cohesive and efficient