Análise do processo de implantação de Sistema de Gestão da Qualidade em uma construtora de médio porte

Abstract

In the pursuit of continuously improving their processes, construction companies have been adopting alternatives to adequately assess the effectiveness of management systems already in place, demonstrating a growing concern with measuring the results achieved by each area of the company. Aiming to continuously improve their processes, construction companies have been investing in the implementation of Quality Management Systems (QMS), a tool that gathers practices to ensure that the quality of deliveries is increasingly higher, achieving customer satisfaction and that of other stakeholders. To measure the maturity level of processes and assess the effectiveness of the QMS, construction companies conduct internal audits to verify if activities are being performed in the most optimized way and to identify potential deficiencies in deliveries. The theme that guided this study is the Analysis of the Quality Management System (QMS) Implementation Process in a Medium-Sized Construction Company, highlighting the main stages to be followed by companies in this sector that seek to implement efficient QMS, aiming for the continuous improvement of their processes. This study aims to identify the stages of QMS implementation, its benefits to the organization as a whole, and evaluate how the results of internal audits can assist in decision-making in construction companies. A bibliographic review on the topic was conducted, and an internal audit in one of the departments of a medium-sized construction company was monitored. The audit was carried out by the Quality department, and the results were used as a basis for top management decision-making and for improving inefficient processes. It was found, so far, that the implementation of the QMS has brought significant benefits, through the diagnosis of the processes implemented in the construction company and how they can be improved, benefiting the organization as a whole.