Implementação da Resource Description and Access (RDA): proposição de um modelo fundamentado na Gestão do Conhecimento

Abstract

The research addresses the implementation of Resource Description and Access (RDA), proposing a model based on Knowledge Management (KM). It was observed that the implementation of RDA represents a challenge for the library community, as it requires a transition of knowledge and demands a management-centered approach. The research problem lies in finding management solutions that can contribute to and support the RDA implementation process, assuming that investing in the development of organizational knowledge generation through KM practices may be a viable alternative. The study questions whether KM practices can facilitate the implementation of RDA in libraries. The overall objective was to develop a model for RDA implementation in libraries, based on KM practices. Regarding the methodology, the study is classified as applied and exploratory research, using bibliographic research as the procedure, with a qualitative approach and a pragmatic philosophical conception. As a result, the study presents six processes for implementing RDA: human and financial resources, RDA Toolkit, RDA training, cataloging procedures, library management system preparation, and support from technological tools. It also identified eight studies that present KM models and 58 KM practices considered relevant for application in libraries. Of this total, 18 are technology-based tools, 18 are KM practices related to individual learning, and 14 are practices associated with organizational processes. It was found that, in libraries, KM practices are used to promote knowledge creation, with a focus on technological tools, especially Web 2.0. However, these should be seen as supports, not practices. It was also found that libraries can play a leadership role in the organizational KM process but must be attentive to users' needs, encourage staff participation, and promote an environment of knowledge exchange. The integration of processes allowed for the presentation of possibilities for using KM practices in the modes of knowledge conversion: socialization, externalization, combination, and internalization (SECI), from Nonaka and Takeuchi, applicable to all six processes for RDA implementation. The model is presented in the study as a visual representation of the processes for RDA implementation, based on KM practices in the SECI modes. The research concludes that KM practices can facilitate the implementation of RDA in libraries, as they promote activities that encourage knowledge exchange. When applied to RDA implementation processes, these practices ease and support the work's conduction and development, such as the creation of policies, cataloging process manuals, translation of the RDA Toolkit, and adaptation of the Library Management System.