Acolhimento aos pacientes da saúde bucal, na Unidade Básica de Saúde - São Geraldo - regional Leste - Belo Horizonte - MG

Abstract

This study (work) aims to analyze the apparatus which orientate the patients welcoming, mainly the ones who are searching for a special assistance in oral health in the Belo Horizontes Basic Health Units, called Unidades Básicas de Saúde (USBs), in special the one located in São Geraldos district, in the East side of the capital.Understanding that this welcoming is the entrance door to meet the special needs of Dental Health Units patients, we consider the resolution degree of a total coverage, at a welcoming level, in their kinds (active, spontaneous, provocative, among others) attention to patients, in special the primary attention. The adopted methodology was quantitative, evaluated through a questionnaire fulfilled by patients registered in our USB electronic system. These data were collected by our Health Care Assistants (Agents) in the São Geraldos district. The main objective was to evaluate the welcoming actual policy adopted by this USB, through the patients point of view and to revise through literature, the experiences observed during the implantation of the welcoming program and, also, to propose guidelines and strategies to improve implantation and implementation of this program in this Health Care Unit.The results showed that the search for dental care is very expressive, and the patients are very well assisted and welcomed by the oral health team, with few claims as of: delay for other dental specialties (endodontics, periodontics, prothesis) and the USBs local structure.We concluded that the accessibility to the oral health care was well evaluated by the patients, respecting this way, the Sistema Unico de Saudes rationale, the integrity, equity and attending universalities, and these patients (users) are very well welcomed, assisted and referred according to their individual needs.