A percepção sobre o acolhimento entre cirurgiões dentistas da estratégia de saúde da família da zona urbana de Formiga/ MG

Abstract

Within the actions of the Family Health Strategy (FHS), the reception constitutes an important technology approach to the individual, family and community; as a result, it allows he users cluster and link with professionals and managers in the health service. The present study is a qualitative research that aims to understand the perception about the reception among surgeon-dentists of oral health teams from the ESF in the urban area of Formiga / MG. The data were collected in November and December of 2009 through semi-structured, open and personal interviews with 14 surgeon-dentists who agreed to participate. The reports of the interviewees were subjected to content analysis in thematic genre and discussed according to some scholars in the scientific field. The assertion outcome was that all interviewees hold the reception and realize it as professional attitude faced on user and focused on receiving, guiding and forwarding in a humane way. The surgeon-dentists report that the practice of the reception is facilitated by the link with the users, by teamwork and by the professional attitude. However, its mentioned as difficulties in the reception the lack of professional training of the service, insufficient approach, and / or neglect during academic training, the scarce human resource to run it in practice, the centered biomedical model and lack of information, perception and culture of the users in relation to the reception. The surgeondentists reported having an assertive concept of reception according to some current scientific and theoretical aspects. However, when its observed some difficulties and facilities for implementing the reception mentioned in this study, some other aspects need further clarification of the concept. The difficulties and facilities of the practice of reception mentioned by the surgeon-dentists express respectively the presence or absence of the technologies of the relationship, the expansion of social networking, teamwork and the integration of actions. Thus, we see the extensive involvement of users and especially of the professionals and managers in a health planning (local, municipal and regional) which promotes the practical implementation of the reception. Its required the sum of the involved ones efforts to maximize the facilitating factors and minimize the difficulties for the reception, to get, in this way, the improvement of the provided dental services and consequently, in health outcomes.