A gestão do cuidado odontológico no programa saúde da família no centro de saúde Goiânia Belo Horizonte

Abstract

With the inclusion of Oral Health in Family Health Strategy, new assignments are incorporated into the work process of the dental health professional and among them, the care management. This "new knowledge" in oral health requires the development of new skills by the dentist in the organization of the attention, since until then, his work was focused for the most part in the disease, favoring individual, curative and technical activities, without interaction with other professionals. OBJECTIVE: analyze how the Oral Health Team organizes and manages the work process, in the articulation of health promotion actions, in the prevention of grievances, in the collective activities and in the individual clinical care, as well as to describe the management of dental care in Goiânia Health Center, located in the Northeast Health District of Belo Horizonte/MG. METHODOLOGY: a literature review was made in Scielo and Lilacs databases, between the years of 2004 and 2009, using the keywords: dentistry, family health and work process. The filling of an evaluation questionnaire and a discussion between dental health professionals, managers of UBS, technicians of the Management of Health Care (GEAS)/Coordination of Oral Health and the Regional Management of Health Care (GERASA) were the instruments used in the work process description in the health center. This collective reflection allowed evidence of the more or less favorable points, highlighting actions/services that need to be improved or that need to receive support for better programming. RESULTS: The results show that, overall, the individual actions, curative and less resolutive, still predominate, and the changes and growth in this "new act" happens incipiently. The professionals of Goiânia Health Center begin to better develop the issue of user embracement /access, and in a less favorable way, the integration with the ESF/participative management and social control. There is a need for the involvement of all actors in this process, using the knowledge and the improvement of the work process and also an integrated network of health care management.