Acolhimento na Equipe de Saúde Bucal: uma revisão da literatura

Abstract

The present study describes the embracement conceptual and operational aspects in the Oral Health Program/ Family Health Program. The embracement process is a brand new strategy to promote humanization in public health care through attachment and responsibility with the society that will improve the access and the ability to listen to the users demands will be possible. For this reason, a narrative literature review on the subject embracement was performed in the period from 2000 to 2011, and it was based on Medline, Lilacs, PubMed, BVS-MS, SciELO and Google scholar databases. The results were based on 13 reports which told the experiences of the embracement implementation on Health Basic Attention located in seven national states, which described not only the transformations that occurred, but also the challenges to be faced. These reports also allowed an evaluation on the interviewers with workers and users about the perceptions of this tool along the work health process. Based on these informations, it was observed that to implement the embracement process on oral health services it is necessary: an embracement place; the development of organizational arrangements adapted to the uniqueness of each unit (flowchart with rating risk); equip group meetings; encourage continuing education of health professionals; social control; and also scholar management. It was concluded that the embracement operationazion in the Family Health Program / Oral Health Program requeres extensive transformations involving huge articulations between users, workers and managers is required to the embracement operates as a guideline in the.