Sistemas de gestão de contéúdo web como ferramenta para gestão do conhecimento organizacional

Abstract

Within the context of globalization and in the scope of the nowadays fast process of information dissemination, the organizational environments have been a commitment with change, in order that companies retain their competitiveness. Thus, the information has become a sort of asset, which is increasingly important. This fact represents a real evolution in the business thinking. Even though the value of information is not a novelty, several companies do not know yet how to use the available information to favor its activities. In many cases, it is not possible to have an efficient content and knowledge management, because there is no initiative of information management. In this context, the information and communication technology represented, for example, by information and knowledge systems, as well as content management systems, acts as a tool that aids the strategy of information and knowledge management. In addition, they contribute to the organizational success. In this work, we aim to answer the following question: In the organizational environment, how a content management system could be employed as a tool for knowledge management? We aim to contextualize how companies make use of content management systems and how the knowledge management has been approached in a selected group of companies.