Mapeamento de processos da etsus-vitória: intervenção no eixo educação permanente em saúde

Abstract

In the early 1990s the idea of process took greater relevance to administration, becoming, for some scholars, even more important than the organizational structure. Processes are instruments used to synthesize the work activities in organizations, the organization can be seen as a major process, performing several small internal processes, some in harmony, in other conflicts. Its objectives are to generate results defined in order to facilitate the organization and add value to the institution. The aim of this study is to construct an intervention proposal for mapping work processes shaft Continuing Education in Health (EPS) of the Technical and Vocational School of Health (ETSUS-Vitória).Based on the theoretical framework, will be held working meetings with school teams, separated by line of action of each team, namely, Research, Technical Training, Continuing Education in Health Education and Integration-Service, in order to understand the flow , methods, challenges and benefits of process mapping in the definition of workflows. We conclude that the mapping process is a complex initiative and the results of this study may contribute significantly to qualify the operation of ETSUS-Vitória.