Organização da porta de entrada do sistema de saúde do município de Claro dos Poções

Abstract

The Family Health Strategy (FHS) is presented as a way of restructuring primary care from a set of joint actions in line with the principles of the Health System Brazilian. The FHS prioritizes prevention, promotion and restoration of health of the citizen and of the family on an ongoing and integral. This work focuses on the FHS Dona Regina Medeiros, in the Vista Alegre District, belonging to the Claro dos Poções City, Minas Gerais State. The major challenge identified in the process of work Dona Regina Medeiros team through situational analysis was the organization of spontaneous demand. The aim of this study was to develop an intervention project to organize the process of work family health team Dona Regina Medeiros and solve the high spontaneous seeking the service daily. The plan of action to realize the organization was based in the planning matrix of the Specialization Course in Primary Health Care Family, comprising four (4) major critical nodes: the underutilization of equipment for Risk Classification, selecting customers to be served through passwords, the service in order of arrival and lack of training. It is expected that the interventions proposed in this work can be spread across all teams health of city and reflect in a higher degree of satisfaction of users who require care in the primary health care units of the municipality.