Educação corporativa como prática de Gestão do Conhecimento: estudo de caso em um laboratório médico de Minas Gerais

Abstract

In the contemporary world, the company that performs in an effective and organized way, the management of the knowledge produced by it can have a competitive edge in the market increasingly heated and with multiple competitors. Particularly in corporate education, specifically in knowledge management and internal talent, this can mean significant savings of time and resources. The aim of this study is to describe the use of a technology platform can support the knowledge management practices in a company. Pointing a way for those who still do not use any tool for training, interaction and production of internal knowledge have reference to the possibilities of its implementation and the benefits that can be obtained when using a solution via software as a basis for these actions . First will be a brief theoretical review of what is knowledge management and its main concepts, intellectual capital and intellectual capital as assets of the companies, possibilities of knowledge management practices, the laboratory market in Brazil and its training needs. Then, as a specific goal, there will be a case study in a medical laboratory of Minas Gerais in the Corporate Education was used as KM practice. The study shows the implementation of a technological platform for a training program and knowledge management, which would support the company's activities in its expertise, interaction and training of employees, in addition to the spread of the studied laboratory culture. Finally, do a little analysis of the results obtained so far, since the project is in the pilot phase, and complete the work highlighting the importance of intellectual capital management practices.