Estratégias de regulação dos atendentes da Unidade de Medicamentos de Alto Custo da Secretaria Estadual de Saúde de Minas Gerais

Abstract

This paper is presented as a requeriment for the completion of the specialization course in Ergonomics of the Department of Production Engineering at the Universidade Federal de Minas Gerais (UFMG). It aims to investigate the individual and collective regulation strategies of the Dispensation Sector of the State Health Bureau Of Minas Gerais High Costs Medication Unit, which serves users from 40 cities in that estate. At the dispensation sector, we analyze the work activity of the attendants through the Ergonomic Work Analysis (EWA), which required observation time to understand the difficulties found in situations experienced by workers at the public service. The demand was built from an initial report made in a paired fieldword, later giving rise to this individual monography, which is focused on the regulation strategies for individual and collective labor used by attendants in the dispensing sector. The survey was conducted in the Unit with thirty-five attendants of the sector, who provide service to users for forty or twenty hours per week there. The monography was oriented from the assumption that the attendants rely on several regulatory strategies, individual or collective, to respond the user, even on situations which it goes against the established rules, such as attendance being made without a service token, dispensing of medication without the full required documentation (tests, prescriptions, personal documents and others), and performing tasks which are due of the users. Considering such strategies, this paper aims to present related elements to the work activity of the attendant through ergonomic work analysis, based on the developed studies and on bibliographic references of this research. The results of Ergonomic Work Analysis and the elements seen in the quoted literature corroborate the hypothesis.