Sensibilização comunitária para enfrentamento do aumento da demanda espontânea em Estratégia Saúde da Família

Abstract

The Family Health Strategy (FHS) aims to carry out activities for the health of its population. For this, delimits the enrolled population for a given FHS, avoiding work overload, overcrowding of Basic Health Unit and to prevent and health promotion. Increased spontaneous demand, however, may compromise the right service to users and the performing of program activities. At the situational diagnosis in the coverage area, identified a clear increase in the spontaneous demand, the latter being considered the most relevant problems. This work aims to propose an action plan in order to raise awareness and increase community knowledge about flow and specificities of care in FHS Imaculada Conceição, in the city of Sarzedo, MG. Also, there was literature in the Ministry of Health documents and on the basis of SciELO, with the descriptors: Primary Health Care, User Embracement, Health services need and demand. With the implementation of action plan, it was possible to see a reduction in spontaneous demand for medical care and nursing. This reduction favored holding of shares of studies involving prevention and health promotion by the FHS.