Organização do processo de trabalho da Equipe de Saúde da Família Jardim América do município Bom Despacho - MG com vistas à programação da agenda

Abstract

The municipality Bom Despacho requires changes in the model of primary care, since a situational diagnosis were identified several problems and that the main prioritized based on the complaint of patients with acute episodes or attacks of chronic diseases. This study aimed to develop an intervention project to reduce queries by spontaneous demand and implementation of a programmatic agenda for care continued in the ESF Jardim America Municipality of Bom Despacho, before but became narrative bibliographical research, using the key words: Primary . Health, Chronic Disease, Health Services Administration For the Intervention Plan we used the method of Situational Strategic Planning and introduced himself drawing operations for critical nodes: Poor execution of the programmed schedule / continuing care, assistance for the patients mainly focused on disease and abuse, little knowledge among the staff of the health status and life of patients, strong presence of users of the service in order of arrival, Valuation of managers by the amount of consultation X query quality, population seeks ESF only when you have a complaint, not being fans of programmed scheduled appointments. Thus, the Operational Plan sought: Deploy a programmatic agenda that includes scheduled appointments for continued care; qualify the care provided to users and identify the registered users and their health conditions as well as the implementation of reception and listening to the spontaneous demand. It is expected that the implementation of action plans will in fact contribute in organizing the operation of the Health Primary Care of the Family Health Program.