Ações preventivas como medidas para a redução de doenças ocupacionais em atividades de teleatendimento: uma revisão integrativa

Abstract

The telemarketing in Brazil is one of the sectors that employ the labor market. However, unfortunately it has become an activity that works like an assembly line, in which the production are the result of missed calls or held for various products from different companies. The environment is high pressure for results and productivity. The physical space is as limited as possible to reduce costs. The pay is low and working conditions are poor and workers rights are often ignored. A study of telemarketing companies showed a high prevalence of remote and that most of these were caused by depression and anxiety manifestations. The actions taken by the occupational medicine to combat these effects has been focused on prevention, held through information and preventive education for employees. The purpose of this integrative review is the identification and analysis of materials on the subject in order to answer the following question: how preventions actions at work can help to reduce occupational diseases in companies with telemarketing activities. The pattern of the integrative review methodology was used, involving problem identification phase, literature survey, critical evaluation of studies, analysis and data reduction, presentation and comparison of data and findings. The result found was a set of actions of telemarketing companies using education as an instrument for combat the causes of occupational diseases, causing companies and the government to rethink the working conditions for this important national industry.