Uso da avaliação da melhoria da qualidade da estratégia saúde dafamília na busca da excelência no atendimento no Centro de Saúde Santa Terezinha

Abstract

The assessment is needed in health services. The questionnaire Assessment of Improving Quality Strategy of Family Health, Ministry of Health (AMQ), was used in this study to guide and discuss the process of working in the Health Center Santa Terezinha. This need arosefrom the demand of the unit and to improve the User Satisfaction. The questionnaire AMQ - notebooks 4 and 5 were applied to the entire team and their data were tabulated and analyzed. It was selected from the notebook AMQ 5, the item that refers to working with pregnantwomen, because the oral health team does not participate in promotional activities existing at the health center for this group. The recommendation of the Ministry of Health for this item is to cover 80% of pregnant women assisted by the team of family health to the implementation of actions to promote health and restorative treatment. The Health Center Santa Terezinha has 41 women were found unattended. From this result a project was drafted with assistance from two fronts: restorative treatment of pregnant women and actions to promote health with the participation of the entire team. Regarding this last action due to influenza H1N1 has not been possible to implement it being postponed to a later date. In conclusion, we can say that through the application of questionnaires AMQ there was greater integration between team members and could also identify the coverage of the shares of the Odontology Health Program of the Family and the challenge of finding its planning, evaluation and implementation of planned actions and practices in primary Health Center of Santa Terezinha.