Gestão eletrônica de documentos no Departamento de Administração de Pessoal da UFMG: uma proposta de melhoria na produção de documentos oficiais padronizados

Abstract

The focus of this work was the process of production of documents in the Department of Personnel Administration (DAP), Federal University of Minas Gerais. After making the diagnosis, it was found that a considerable amount of documents must be produced by the Department to answer the requests of all the servers and former servants of the institution, its representatives and beneficiaries. It was also noted thatalthough the human capacity and infrastructure of the Department is sufficient to meet the demand for documents, the use of such resources is inadequate being inefficient, mainly due to lack of standardization in the documents and the number of steps involved in the process. Therefore the objective was to propose a methodology for implementation of Electronic Document Management (EDM) in order to optimize and standardize the production of official documents with quality and safety. For this it was conducted a pilot study and one document was selected, and for which it was created a model based on the legislation and the needs of users and customers. Computational tools were studied for the processing and it was selected the best that suited the proposed needs. The "Diplomas Legais" proved to be the tool that best meets the established criteria by combining the advantages of EDM and mission ofthe DAP.