O intenso ritmo de trabalho, o mobiliário desconfortável e sua relação com as lesões musculoesqueléticas dos atendentes e recepcionistas de uma entidade de classe

Abstract

The present study aims to show, through Ergonomic Work Analysis (EWA), as elements related to work organization can, along with environmental factors, to reflect detrimentally on the health of workers. For this, has studied the case of workers of the administrative sector of an institution linked to the Construction Industry in Minas Gerais, after request of the Internal Commission for Accident Prevention (ICAP). In early investigations, it was observed that all the study subjects were referred to the orthopedic doctor for having complaints of pain in upper limbs and spine in the period between 2009 and 2010. These workers accumulate tasks of the schedule medical appointment by phone, registration of users in the computerized system and receive the public at the reception, being subjected to a high workload, which combined the physical stress imposed by workplace, lead to the emergence of pain and development of lesions of the musculoskeletal system in the upper limbs and spine. At the end of this analysis as a measure to improve working conditions, reducing your impact on the health of workers, were proposed interventions related to work organization and physical environment