A enfermagem e a satisfação do cliente dentro do PSF

Abstract

This study aimed to understand the important roles of nurses in family health program offering primary health care. The literature was used to better understand the subject matter, attempting to satisfy the customer through the humanization by nurses, describing thus the prospects, assisting in the implementation of changes and trying to understand the messages issued by providing effectiveness and welfare. In the survey, with regard to daily work of nurses, we understand the practice of education efforts for preventive care and for those of health promotion, the main focus is the family and the instrument, home visits and consultations with nursing. The attention to quality and customer care, both physical and medical, psychological and spiritual, done in a humane way, enabling support for treating, preventing abandonment, providing encouragement and courage on the care and needs, and also satisfying the customer and maintaining the institution. Everyone yearns to find technically trained people and sensitive in dealing with interpersonal. If you do not find them, find another alternative, or simply abandon the treatment. Communication is facilitating the lifting of human needs, gaining customer trust, respecting and protecting your privacy, the nurse should be able to capture the messages sent and interpret them, seeking to understand the needs of every individual in order to establish a relationship on trust and mutual respect.