O acolhimento como uma ferramenta para a melhoria da qualidade do atendimento nas unidades básicas de saúde

Abstract

This work develops a reflection on the importance of bringing into effect the proposal of hosting the primary health care as a hub fororganizing the work process and in particular the attendance of the patients spontaneously. Search took place in the national literature of scientific production that addresses the host as a strategy for organizing the work process and improves the quality of care, particularly by medical professionals. The results demonstrated that the host is concretized in health practices, by qualified hearing and possible responses of health services users' needs and should result in the production qualification of health. It was observed that although it is required that all professionals should perform the reception, integration of physicians in this process is still incipient.