Caracterização do estado da arte em sistemas de inteligência competitiva

Abstract

In the last century, one of the problems faced by companies was the absence of information in a timely manner to keeping yourself competitive. Currently, it is considered that the advent of the internet has provided a "boom" informational and the excess of information could generate competitive advantage if well worked by Competitive Information. From the highly competitive market, it has become imperative that companies take quick decisions with the information they have. Information technology has the purpose to facilitate and expedite the collection of information available internally and externally. There is a category of information systems specialized in this activity to collect and analyze strategic information: are called competitive intelligence systems, or simply intelligence systems. Currently there are many such systems in the market, however in the academic literature in this area are not founded synthesized data that characterize or classify them. This paper intends to fill this gap, because the objective is to raise, characterize and classify different competitive intelligence systems that can be found today in the domestic market. The theoretical foundation is concentrated in the areas of competitive intelligence and competitive intelligence systems. Another important issue that supports conceptually every effort is the knowledge management, which is also present in the literature review of the area.