Enfoques do acolhimento na Atenção Primária à Saúde no Brasil

Abstract

Using the methodology of narrative literature review the following study provides an analysis on the host in the process of working in Primary Health Care, seeking to respond to the host has been inserted in the health practices in primary care in Brazil. A search was conducted on the basis of Latin American Literature data and Caribbean Health Sciences, Scientific Electronic Library Online, and many national periodicals and informational texts. Articles about the host in health services between 1998 and January 1, 2014 were included. The results were grouped into three categories: the host as a reorganization of the work process technology; The host while the host and welcoming attitude with a focus on teamwork. From the analysis of the review, the author proposes an intervention in the working process of the Basic Health Unit in which it operates in order to accomplish the interprofessional team host users. As a conclusion of the study, it is understood that the host can only be established if it is understood as a stage in the health work through the accountability of all professionals through the work of a multidisciplinary team, ownership of a qualified hearing and with an effective welcoming attitude in order to establish the link between users and the service.