Sistema de informações para recursos humanos como ferramenta estratégica para a gestão do conhecimento : o caso da superintendência de recursos humanos da Secretaria de Estado de Fazenda de Minas Gerais

Abstract

Contemporary organizations have come to realize that the key to competitiveness lies in the development of its human capital and implementing a knowledgeoriented management. Therefore the correct sizing of the workforce makes it possible for this pillar of the organization be scaled to meet its needs as well as becomes a tool of knowledge management. Then, was developed a strategic information system by the Superintendência de Recursos Humanos da Secretaria de Fazenda de Minas Gerais with the aim to process, collect, retrieve, store and distribute information that could allow the management its human capital. For the development of this work was conducted a descriptive research using the process of bibliographical research and case study. On bibliographical research, concepts related to knowledge management, information systems, strategic management of information and decision-making processes have been studied in order to guide the analysis of the effectiveness of the system of information on study. On the other hand, the case study, provides parsing support for the potential of the use of this tool to support decision-making in the process of human capital management of the Superintendência de Recursos Humanos da Secretaria de Fazenda de Minas Gerais could become a strategic tool for the implementation of a knowledge management in public organizations.