Humanização da assistência na Atenção Primária à Saúde

Abstract

The Family Health Strategy Niteroi is situated in the municipality of Carmo do Paranaíba in a house adapted since 1988. There about three thousand, eighty hundred and ninety (3890) people enrolled. This District presents an area with low socioeconomic index, that the main economic activities of the population are those related to agricultural activities. The Primary Health Care is the center of the network of health attention, performing the coordination of the flows between the different points of attention. Many health problems were identified; work process organizations were prioritized for the accomplishment of this project, addressing the reorganization of the spontaneous demand at the basic health care unit. This were identified as the main difficulty accordingly the staff. The objective of this work was to elaborate an intervention project to improve the care to spontaneous demand. It was used the situational health diagnosis of population registered to the Family Health team of Niteroi, through the method of rapid assessment and following the steps of the situational strategic planning; An action plan aiming the implementation and optimization of actions that promote the improvement of quality process of people reception, based on the continued education of the Health Basic Unit Team of Niteroi. With the implementation of this project, it was realized that the welcoming is a strategy that enables the change in the work process. After all it was realized too that the professionals permanent education, within the principles of humanization, was necessary and as so, the development of institutional actions to promote the care in a humanized way. The team of the unit establishes that their work should be addressed to the linked population, starting from the knowledge of the reality of the families. The members of the team of must have, beyond technical and politics skills to fulfill the activity, managerial competences for conducting the work using instruments that allow a situational diagnosis of health of the population, the planning of actions and the organization of the work process.