Proposta de desenvolvimento do conhecimento organizacional utilizando sistema colaborativo em uma contabilidade

Abstract

This paper was developed for a company of the accounting market, precisely to a department, that, to attend to costumers demands, needs to be surrounded by information and accounting knowledge to reach the excellence in the provision of their services. For accomplishment of this paper, it was used the method of interview with the members of the Accounting Department and the Operational Director. It were also used the methods of participative observation and non-participative observation in the period of September 2015 to December 2015. It has been found that in the execution of the services, the department has plenty interaction and integration with other companys departments and with costumers, sharing ideas, experiences, knowledge and studies of laws and regulations. However, the information and knowledge generated in the informal meetings are not seized and absorbed. They fail to turn the tacit knowledge into explicit knowledge, hindering its dissemination with more precision to other employees and departments of the office. From theoretical reviews about knowledge organizations, quality of service, knowledge management, collaborative systems and by examining the workplace, it was made an analysis on knowledge mapping, key employees, practical communities and wiki systems. It was also perceived the necessity to present the barriers to organizational knowledge. It was concluded that the knowledge is the main resource of an organization, however it does not depend on the efforts with planning and strategies that cultivate and spread the adequate knowledge, which would result in the delivery of services with more quality and excellence. It is necessary to concentrate efforts on human resources, investing in the intellectual capital of its members, mapping the existing knowledge and the knowledge that must be added to the organization. Together with the insertion of appropriate technology to the knowledge processes presents in the company, besides a conducive environment to knowledge management, as the project of implantation of knowledge management, using a collaborative system as a tool, wont work, unless the barriers are treated.