Proposta de acolhimento de pacientes do pronto atendimento municipal na Estratégia Saúde da Família em Entre Rios de Minas-MG

Abstract

It is common practice in health systems, patients seeking care in emergency units to about diseases that could and should be treated at primary level, or even for prescription refills or interpretation test results. This practice, in addition to overloading services that should meet most serious cases, prejudice longitudinality and comprehensiveness of primary care. In the city of Entre Rios de Minas, for historical and cultural reasons, this practice occurs quite frequently and the aim of this work is to raise awareness about patients own health, when they should searcheach level of care and thus decrease unnecessary emergency department and recommending a new health model, advocating the FHP (Family Health program), preventive actions and comprehensive care. Actions to raise awareness of the population and maintenance of the correct flow between different levels of care are needed, it is proposed with this work, in addition to information to the general population by the media easily accessible a screening conducted properly by the various levels of care , appropriate care to each patient in the unit that best suitstheir demand and ease of referral between the different levels of care. After the start of the proposed activities, we can see a clear, albeit small, change in service flows, with the population preferring FHS (Family Health Strategy) and seeking help in emergency care for more serious cases, which have led to a reduction in attendances at Hospital Cassiano Campolina mainly in minor cases.