Projeto de intervenção: estratégia de acolhimento para a demanda espontânea dos usuários de Unidade Básica de Saúde (PSF) de Pitangui, Minas Gerais

Abstract

As part of the cross- humanization policy of the Unified Health System ( SUS ) , the host conducted in primary health units has become critical to the production of new forms of interaction between professionals and users of the system tool , describing their links so that all are the leaders of the care process . The host serves as strategic planning services , with a view to ensuring universal , equitable access and resolving service , favoring both the users and the process of work of health teams . This study aimed to develop a proposal for intervention to optimize care to the spontaneous demand of users of the Health Unit Miguel Sabino de Freitas Family Health Program . First, however , became the narrative literature in LILACS and SciELO , with descriptors : reception , organization, and strategic planning . The results showed that host is not an easy task and requires involvement of the multidisciplinary team and other professionals in the health sector and that quality care is guided in customer satisfaction through a good host that promotes greater organization of health services . It is expected , therefore, that the completion of the proposed intervention for the resolution of service issues to the spontaneous demand of the users of basic health unit PSF- Miguel Sabino de Freitas municipality of Pitangui / MG optimizes both health care users as the process of team work of this unit by performing protocol and determination of specific flow to such.