Organização da agenda dos profissionais de saúde da Unidade Básica de Saúde Antônio Caetano Laranjeiras - Betim

Abstract

This work is based on experience at medical practice during the period of March 2013 to December 2013 in the city of Betim, in Basic Health Unit (BHU) named Antonio Caetano - Laranjeiras. Was taken as the critical node to be discussed, the lack of organization in scheduling medical appointments and implementation of dynamic agenda with attention to spontaneous demand and scheduled demand. This approach is justified because of the high daily demand at BHU, accompanied by the search for better customer service and satisfaction for users and health professionals. The goal of this work was the development of an intervention project with the purpose of organizing the agendas of the Unit. For this, a discussion among the team members that make up the health unit was performed, and subsequent literature review on the subject. After reading and discussion, has begun the intervention project aimed at improving the distribution and organization of professional agendas . Considering the results presented by other authors on the subject, it was noted the benefits of this activity for the daily care of the team.